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Privacy Policy

This privacy statement has been compiled to inform you how we collect, save, use and protect your Personal Data and Information that you provide to HeavenRugs. Please read our privacy policy carefully.

When you register on our site, place an order, subscribe to a newsletter, respond to a survey, review a Product or enter other information on our site, you may be asked to enter your

  • name,
  • sex,
  • birthday (optional),
  • e-mail address,
  • contact and shipping address,
  • billing address,
  • zip/postal code
  • phone and handy number,
  • VAT number (optional)

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, participate in a contest or promotion, surf the website, or use certain other site features in the following ways:

  • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website
  • To allow us to better service you in responding to your Customer Service requests.
  • To quickly process your transactions
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic e-mails regarding your order or other products and services.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

When you place an order, enter, submit, or access your information, we implement a variety of security measures to maintain the safety of your personal information, e.g. we offer the use of a secure server.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Yes.
Cookies are used to enhance certain features, such as saving and keeping track of your shopping basket. A cookie is a small piece of information that is temporarily stored with your web browser.

We use cookies to:

  • help remember and process the items in the shopping cart,
  • understand and save user's preferences for future visits,
  • keep track of advertisements,
  • compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome, Firefox, Safari, Internet Explorer, Opera etc.) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies, you do not have access to many features that make your site experience more efficient - like the features mentioned above - and some of our services may not function properly.

However, you can still place orders!

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en.

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website: Disable Google Analytics

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en/policies/. Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).

We use Google Analytics also to evaluate data from AdWords and the Double-cookie for statistical purposes. If you do not want this, you can disable this via the Ads Preferences Manager (http://www.google.com/settings/ads/onweb/?hl=en).

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We are committed to protect and respect your privacy, however we may release your information if it is required by the law, to enforce our site policies, or to protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Users are able to change or delete their personal information:

  • By e-mailing us
  • By calling us
  • By chatting with us
  • By logging in to their account

If at any time you would like to unsubscribe from receiving future e-mails, you can and we will promptly remove you from ALL correspondence.

We reserve the right to change the terms of this Privacy Policy from time to time by posting an updated Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes or updates. If we change our privacy policy, we will post these changes on this website. This Privacy Policy was last modified on February 25, 2015.

If there are any questions regarding this privacy policy, please feel free to contact us.