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Terms and Conditions

If you are not completely satisfied with your purchase, HeavenRugs will grant you a 30-day Return Guarantee from receipt of goods, regardless of your statutory right of withdrawal.

Our team is glad to arrange the return shipping for you. If you want to send back your order just e-mail us at customer.service@heavenrugs.com or call our Customer Service at +36 23 428 330 and we will take care of the rest. You can also use our Call Back Service.

Return shipping costs are the responsibility of the customer unless there is a manufacturer defect.

Personalized and custom-made as well as visibly used, dirty or damaged items are regretfully, non-returnable.

HeavenRugs will process refunds according to the method of payment you chose when you placed your order.

Please note: we can only process the refund if we have received and verified that the product is in its original condition.

The return guarantee of HeavenRugs does not affect your statutory rights and claims. In particular, your statutory right of withdrawal (paragraph 2) and your statutory right of warranty (paragraph 12) shall remain unaffected thereby.

Right of Withdrawal
You are entitled to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third-parties receive the product or if several products on one order are delivered separately, from the date the last product was received.

To exercise this right, you can send an explicit declaration to Maurél Kft. - HeavenRugs (H-2045 Törökbálint, Tópark utca 1/A., HUNGARY, tel.: +36 23 428 330, fax: +36 23 428 771, e-mail: info [at] heavenrugs [dot] com) using the contact form or the withdrawal form enclosed, stating your intention to exercise your right of withdrawal.

To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.

Effects of Withdrawal
If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which Maurél Kft. - HeavenRugs receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction.

We may withhold the refund until we have received the returned goods or you have supplied evidence of having dispatched the goods, whichever is the earliest.

If you have received the product, please return it to Maurél Kft. - HeavenRugs without undue delay and, in any event, within 14 days from the day you sent notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of Withdrawal
The right of withdrawal is not applicable with regard to contracts for the shipping of merchandise that has not been pre-fabricated and for whose production it is necessary that the user has definitely made an individual choice or which is clearly designed to the specific needs of the user.

Free shipping within the EU
Free Shipping applies to deliveries to all EU countries for orders over €500!

If you decide to exchange an item that you have bought recently, the same rules apply as those for RETURNS.

Return shipping costs are the responsibility of the customer unless there is a manufacturer defect.

  • Notification of return should be made within 14 days of delivery, either in written form or by telephone.
  • Please send the items back to us in the original packaging, and in the original condition.
  • Personalized and custom-made as well as visibly used, dirty or damaged items are regretfully, non-returnable.
  • Before returning a product, please make sure that you have enclosed the original invoice and attached the UPS shipping label on the package.
  • After 30 days returns can only be accepted in exceptional circumstances. Please send us your reason in written form. We will then reply as soon as possible.
  • HeavenRugs is not responsible for any damage that may occur during the shipping.
  • The buyer assumes all expenses and risk related to returns, as well as non-payment, damage, and fraud.

Please note: we can only process the refund if we have received and verified that the product is in its original condition.

With HeavenRugs you have 30 days to return an item that you are unsatisfied with. For any returns, please use the following address:

HeavenRugs
MAXCity Furniture Mall
2045 Törökbálint
Tópark utca 1/a, 2nd floor
Hungary
Tel.: +36 23 428 330

Please make sure that you have thoroughly read our Return & Refund Policy!

If you withdraw from this contract within 14 days, we shall refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which Maurél Kft. - HeavenRugs receives your decision to withdraw from this contract.

We will carry out such refunds using the same means of payment as you used for the initial transaction, unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.

We may withhold the refund until we have received the returned goods or you have supplied evidence of having dispatched the goods, whichever is the earliest.

Credit card online
If your order was paid by credit card on our website, the refund will be credited to your account within 7 working days (if you have a bank card with immediate debit) or within 30 working days (if you have a bank card with deferred debit).

Bank transfer
If your order was paid by bank transfer, the refund amount will be credited to your account within 3 to 5 working days.

Cash On Delivery
If you paid in cash at the time of delivery (C.O.D.), please send us your bank details so that we can make a refund by bank transfer. This will be credited to your account within 3 to 5 working days.

PayPal
If your order was paid by PayPal on our website, the refund amount will be credited to your PayPal account within 7 working days.

Please make sure that you have thoroughly read our Return & Refund Policy!

Our deliveries are usually handled by the UPS Parcel, GLS or TNT Company. Your order will be delivered to the address that you have indicated when you placed your order.

After receiving the payment into our bank account, we will ship your order. Delivery time will vary depending on the availability of the item (for further information regarding delivery time please read the next section “Delivery time”). You will be notified in case of unexpected or excessive delay.

All online orders require an adult signature delivery confirmation on all parcels. If no one is available to sign for the package when it arrives, it will be forwarded to the nearest depot. We cannot arrange for goods to be left with neighbours or similar requests. A notice will be left so you can make pick-up or delivery arrangements that are convenient for you. If the package cannot be delivered after three notifications or attempts, it will be returned to HeavenRugs.

Shipments with UPS: for shipments with UPS you will receive directly from UPS a Quantum e-mail containing delivery details. Please note, that the scheduled delivery date shown in the UPS notification e-mail is not the final delivery date! Please refer to our delivery time and terms.

If you have any further questions regarding the delivery of the ordered item, please do not hesitate to contact our Customer Service.

Please note: the buyer assumes all expenses and risk related to returns, as well as non-payment, damage, and fraud.

Delivery time
Delivery time depends on the availability of the item.

Delivery time within EU:
All items that are available in HeavenRugs stock will be delivered within 2-5 business days. Goods that are not in HeavenRugs stock and they are sent directly by the manufacturer shall be delivered within 7-12 business days. We will dispatch your order after receiving the payment into our bank account.

Delivery time outside EU:
For deliveries outside the EU, we will inform you about the anticipated delivery date.

“Business days” are from Monday to Friday. They exclude Saturday, Sunday and all official holidays. The delivery time begins when the customer receives the “Shipping Confirmation” e-mail.

Delivery charges
The delivery charges are separately calculated according to the destination country and by volumetric weight of the package. The aggregated delivery charges will be displayed on your shopping cart page. Free Shipping applies to deliveries to all EU countries for orders over €500!

Handling fee
Some oversize and heavy items may be subject to a handling fee. If a handling fee is going to be charged, we will clearly show that on your shopping cart page. Our Customer Service can assist you in determining whether your selected product is oversized.

Return shipping costs are the responsibility of the customer unless there is a manufacturer defect.

You may take advantage of our discounted shipping rates. We can calculate the exact shipping fee for your return(s) and send you an e-mail to ask for your confirmation. The return shipping fee will then be deducted from your refund.

Shipping to EU countries
Any company that can provide proof of a valid EU tax number can purchase from HeavenRugs VAT free. During the check-out we will issue the invoice without VAT. The delivery address must be located in the EU country where the buyer is registered.

You can check the validity of your EU VAT number here:
http://ec.europa.eu/taxation_customs/vies/

Shipping to non-EU countries
If you are located outside of the EU we will not charge you VAT. However, you may have to pay VAT or other applicable import duties when your goods are delivered depending on the customs policies of the destination country.

Please note: Import VAT and customs are different in every country. HeavenRugs is not responsible for tax declarations in your destination country. It is the buyer’s responsibility to follow the tax rules of the destination country. A refund of VAT and customs is subsequently not possible.

We guarantee our products to be free of manufacture defects. Naturally, we can’t take responsibility for damage caused by using our products. We can also not be held accountable for losses or damages due to delays in delivery.

Please note: If you receive a shipment with shipping damage or a manufacturing defect, please notify us immediately at customer.service@heavenrugs.com or call our Customer Service at +36 23 428 330. We will do our best to resolve the issue as quickly as possible.

All online prices are based on Euro and subject to change with currency fluctuations. Prices include the VAT.

HeavenRugs offers generally the following payment options.

PayPal
Pay easy and safe with PayPal. When you choose to pay with PayPal, you will be sent to PayPal’s secure website.

Bank transfer
HeavenRugs offers the opportunity to pay by bank transfer. Our banking details will be sent to you when you go through the check out process. When making your transaction please include your order number with your payment.

Your order will be processed after your payment is received. Once your payment is received we will dispatch your goods and send your shipping confirmation within 24 hours. The processing of off-line payments may take several days.

Please note: Bank transfers from abroad will only be accepted if the additional transfer costs are paid by the customer.

Credit card
All credit card payments at HeavenRugs are handled by OTP Bank Hungary. When you choose to pay with any of the credit cards listed below, you will be sent to the OTP payment terminal. The OTP online payment system electronically encrypts all information about your transactions and your personal information with the Secure Sockets Layer (SSL) protocol.

We accept most major credit cards, such as:

  • Visa®
  • MasterCard®
  • Maestro®
  • Electron®
  • American Express®

Please note: All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer does not authorise payment, we cannot process the order (Privacy Policy)

All goods remain the sole property of HeavenRugs, until payment has been made in full.

To keep transactions and your personal information secure, HeavenRugs uses the Secure Sockets Layer (SSL) protocol, which electronically encrypts all the information transferred between your computer and our server. The encryption process protects information such as your credit card number, billing and shipping information. It does this by scrambling the data before it is sent to us from your computer.

The security of your information is very important to us. Certainly, we comply with the legal provisions of the Data Protection Act and other data protection regulations.

We will use or share your personal information only in accordance with our Privacy Policy. When you enter sensitive information (such as a credit card number, password etc.) as part of our service, we encrypt the transmission of that information using secure socket layer technology (SSL). Our websites are protected by technical measures against damage, destruction or unauthorized access.

Subject of Data Protection
The subject of data protection is personal data. These are according to the Hungarian Act CXII of 2011 any information concerning the personal or material circumstances of an identified or identifiable natural person. This includes personal information such as name, postal address, e-mail address or telephone number, and if applicable also usage data such as your IP address.

General Privacy Policy
Fraud Prevention
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. In order to protect you and ourselves from fraudulent transactions, HeavenRugs may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the “bill to” address that you provide matches your credit card address. If the card issuer does not authorise payment, we will not process the order.

HeavenRugs also reserves the right to not ship items ordered or purchased on this website to certain addresses. In the event that HeavenRugs chooses not to ship an item, you will be notified by e-mail and any amount charged to your credit card will be refunded.

What is personal information?
Personal information means any information about an identifiable individual. This includes information such as name, address, telephone number, birth date, purchase information or e-mail address. As a customer, you provide HeavenRugs with this information by signing up as “Preferred Customer”, or using our online shopping services.

Using and disclosing your personal information

  • When your consent is obtained, HeavenRugs only uses and discloses your personal information for its own purposes.
  • HeavenRugs does not sell or trade your personal information with any other organizations for any purposes other than to provide our advertised services.
  • You can withdraw your consent for the use of your personal information any time after your order is finalised.

If you have any questions regarding “Privacy Policy” please contact our Customer Service or send us an e-mail.

How can I withdraw my consent?
Please log in with your username and password. From your profile go to your “Privacy Settings” and modify your consent.

HeavenRugs makes every effort to offer the most current, correct, and clearly expressed information possible on this website. Nevertheless, HeavenRugs does not assume any liability or warranty regarding the timeliness, accuracy and completeness of such information and data that may be contained on HeavenRugs Website. We also do not assume any responsibility or liability for any information and content of external linked sites. The provider of these third party links assume sole responsibility for the content of their linked site.

All online orders are subject to the legal terms and conditions outlined below. These terms and conditions may change from time to time without prior notice, at our discretion.

Please make sure you have read the Online Shopping Terms and Conditions and Privacy Policy related to the use of this Website.

HeavenRugs (hereinafter referred to as “Seller”) is owned and operated by the company Maurél Kft. in Hungary. All orders and purchases made by the purchaser (hereinafter referred to as the “Buyer”) through the facilities of this website shall be subject to these terms and conditions.

The content of the Customer Service, together with the Online Shopping Terms and Conditions and Privacy Policy section of this website; constitute the entire agreement between HeavenRugs and the buyer, pertaining to the subject matter hereof, and supersede any and all written and oral agreements previously existing between them with respect to such subject matter.

The buyer may only purchase or order items for non-commercial and lawful purposes and any other use is not permitted. The buyer agrees to pay for all charges noted herein as payable by him/her. The buyer must be 18 or older to purchase from this website.

HeavenRugs reserves the right to refuse any orders and not to ship ordered items if information, such as credit card, delivery, and personal data, have been deliberately mis-stated, if the card issuer does not authorise payment, and where product information has been mispublished. In case HeavenRugs chooses not to ship an item, the buyer will be notified by e-mail.

HeavenRugs may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and availability of items. All prices listed on this website are in Euros and all charges will be processed in Euros.

HeavenRugs will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however,HeavenRugs will not be responsible for any delays in delivery which are beyond its control. Where delivery is delayed, HeavenRugs will notify the buyer as soon as possible.

Please note that this website should be accessed and used by you at your own risk. Although reasonable efforts are used to ensure that the website is current and contains no errors or inaccuracies, no representations, warranties, guarantees or conditions (whether express or implied) are given as to the operation of this website or that this website and the information, content or materials included in this website are error-free or completely accurate or current at all times, or at any time.

You are permitted to copy electronically and print hard copies of pages from this website for your own non-commercial and lawful use, provided that such copies clearly display the copyright and any other proprietary notices of HeavenRugs. No other copying of this website, in whole or in part is permitted without the express written authorization of HeavenRugs.

HeavenRugs makes every effort to offer the most current, correct, and clearly expressed information possible on this website. Nevertheless, HeavenRugs does not assume any liability or warranty regarding the timeliness, accuracy and completeness of such information and data that may be contained on HeavenRugs Website. We also do not assume any responsibility or liability for any information and content of external linked sites. The provider of these third party links assume sole responsibility for the content of their site.

Seller and Buyer promise and agree to fulfill their duties described in the Customer Service, Online Shopping Terms and Conditions, and Privacy Policy related to the use of this Website. These terms and conditions, the use of this website, and any order or purchase made through the facilities of this website shall be governed by the laws of Hungary applicable therein.